Post by Admin on Jul 14, 2017 2:53:05 GMT
[Notice] Update and compensation regarding '-111' error
Greetings, Heroes!
First, we apologize for the inconvenience ‘-111’ error has caused.
We would like to inform you that there will be an application update (App. Version 1.2.2) for this issue.
According to our investigation of this issue, ‘-111’ error was caused by game version updates proceeding abnormally, and we have completed the correction for the error at 13th of July (Thu).
※ To address the error, an update through google play store is needed. Please proceed with updating the game for a smooth play experience.
In the event that ‘-111’ error occurs again after updating, please make an 1:1 inquiry using the following template below, and we’ll investigate the case and provide you an answer.
■ Making an inquiry for ‘-111’ error. *Link for [1:1 inquiry] will be added soon.
1. Device Information: Ex) G5 LG-F700 / OS: Android 6.0.1
2. Attachment images of Dragon Heroes App Information
* How to see App Information
1) Device > Setting > Dragon Heroes
2) Application Manager > Dragon Heroes > Select it
We apologize for this issue and in accordance, we have prepared compensation for adventurers who have experienced inconvenience due to this error.
■ Compensation notice for ‘-111’ error
- To all adventurers: 50 rubies
- To adventurers who experienced missing connection: 200 rubies
(These are only for adventurers who have forwarded inquiries regarding ‘-111’ error during 06.30 ~ 07.13 2PM)
※ To address the error, an update through google play store is needed. Please proceed with updating the game for a smooth play experience.
We apologize for the inconvenience and we will do our best so that similar issues may be prevented or minimized in the future.
Thank you for your support.
Greetings, Heroes!
First, we apologize for the inconvenience ‘-111’ error has caused.
We would like to inform you that there will be an application update (App. Version 1.2.2) for this issue.
According to our investigation of this issue, ‘-111’ error was caused by game version updates proceeding abnormally, and we have completed the correction for the error at 13th of July (Thu).
※ To address the error, an update through google play store is needed. Please proceed with updating the game for a smooth play experience.
In the event that ‘-111’ error occurs again after updating, please make an 1:1 inquiry using the following template below, and we’ll investigate the case and provide you an answer.
■ Making an inquiry for ‘-111’ error. *Link for [1:1 inquiry] will be added soon.
1. Device Information: Ex) G5 LG-F700 / OS: Android 6.0.1
2. Attachment images of Dragon Heroes App Information
* How to see App Information
1) Device > Setting > Dragon Heroes
2) Application Manager > Dragon Heroes > Select it
We apologize for this issue and in accordance, we have prepared compensation for adventurers who have experienced inconvenience due to this error.
■ Compensation notice for ‘-111’ error
- To all adventurers: 50 rubies
- To adventurers who experienced missing connection: 200 rubies
(These are only for adventurers who have forwarded inquiries regarding ‘-111’ error during 06.30 ~ 07.13 2PM)
※ To address the error, an update through google play store is needed. Please proceed with updating the game for a smooth play experience.
We apologize for the inconvenience and we will do our best so that similar issues may be prevented or minimized in the future.
Thank you for your support.